we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible. Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return online or on our mobile app. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product and seller. We assure you that all products sold on Vipmarkdown are brand new and 100% genuine. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered. Possible resolution could be Replacement, Exchange (only for Apparel and Footwear) or Refund in case we are unable to provide a Replacement/Exchange. All this is backed by the 30 Day Replacement Guarantee for sellers with Vipmarkdown Advantage, 30 Day Replacement Guarantee for all other sellers for Fashion & Books categories, and 10 Day Replacement Guarantee for all other categories from other sellers. In any case, all your purchases on Vipmarkdown are backed by Buyer Protection for 45 days from the date of delivery, in case you face any issues.